Sprint Store in Greensboro, NC Open now

Reviews about Sprint Store

• ★ ☆ ☆ ☆ ☆

  December 19, 2019, by Rachel Samuels
  I came to get my account information reset and the gentleman helping me tried to make it my fault for trying to find out why I was charged 133. I always pay my bill in full and am unable to access my bill online. I went to a Sprint store in Burlington which was able to help me do this. They were awesome compared to this surly patronizing man. He tried getting me to upgrade my phone though I told him repeatedly I would see him when I had the money to pay for the phone in full. I do not want to lease the phone. Basically, he did not want to help me. So, I am still locked out of my account and can't find out why they charged me twice. Piss poor customer service, go to Best Buy. They will listen to the customer. Sprint is a good carrier despite this particular store; judging from the 1 star reviews I'm not the only one getting bad service.
• ★ ☆ ☆ ☆ ☆

  February 13, 2019, by Melissa Martin
  I am definitely reconsidering using Sprint as my carrier after this experience. I have a potential warranty issue with my Note 5. I called just to see if the issue I was having was under the 1 year warranty. The representative that I spoke to ONLY looked up my account to tell me that I do have a Note 5 and told me to go to Best Buy for help. I understand that they are "cellular sales" not service, but it is important to note that in the case that the phone was not under warranty, I would have purchased a new phone from him. Because he was too lazy to help or simply offer advice aside from shooing me away to another place, I will absolutely take my service to Best Buy for service and/or to purchase a new phone and will consider switching carriers. Verizon offers superior service and support. This was really disappointing.